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Frequently asked questions from Zen Hair customers

1. What is the difference between synthetic hair extensions and natural hair extensions?

Natural hair extensions From Zen Hair be:

  • 100% natural hair.
  • It is Remy - which means that the hair scales are in the same direction to ensure that they do not tangle.
  • It blends seamlessly with your original hair.
  • It takes hair from a single source to ensure the quality of hair extensions.
  • Hair extensions are of uniform length and filament from the top to the ends.
  • Available In many colors.
  • You can style it like your original hair with ease.
  • It lasts between 8-12 months.

Synthetic hair extensions be:

  • Made from synthetic fibres, and does not contain natural hair.
  • Hair extensions get tangled easily.
  • It does not blend in with your natural hair.
  • Synthetic hair extensions have no source.
  • It is not of uniform length and fimbriae.
  • Available in limited colours.
  • You can't style it with styling tools because it will get damaged.
  • It lasts between one and two months maximum.

2. Are Zen Hair hair extensions natural hair extensions?

all Zen Hair Hair Extensions 100% natural and remy hair extensions to give you the perfect look you have always wanted. 

3. Where do Zen Hair natural hair extensions come from?

Zen Hair Hair Extensions Do not rely on a specific source, but rather rely on obtaining hair according to international standards for hair extensions:

  • It must be 100% natural.
  • It is remy and means that the hair scales are in the same direction to ensure that the hair does not tangle.
  • They are double drawn, meaning that the hair extensions have the same filament from the top of the extension to the ends.
  • They are Super Drawn - meaning that the hair extensions have the same length and filament from the top of the extension to the ends.
  • Taken from young ages.

4. What are the features of Zen Hair hair extensions?

  • 100% natural hair.
  • Remy – peels hair in the same direction so it doesn't tangle.
  • Uniform fimbriae and length.
  • Available in more than 25 colors.
  • It does not harm or cause any allergy or damage to the hair or hair roots.

5. How many colors of Zen Hair extensions are available?

Zen Hair provides you with hair extensions In more than 25 colors. From dark black to shades of brown, blonde, and honey, highlighting, ombre, and popular pastel colors. 

6. How can you choose the right color for your hair when installing natural hair extensions from Zen Hair?

So that you can choose the right color of hair extensions for you, Zen Hair provides Free online consultation service With a hair expert to help you choose the most suitable color for you and your hair. 

7. Can you dye Zen Hair extensions?

Yes, you can dye Zen Hair Extensions Hair because it is 100% natural hair. But as experts, we do not recommend dyeing it because it will reduce its quality and lifespan and will cause damage. 

Zen hair It provides hair extensions in more than 25 popular colors for you to choose from and get the look you want. 

If you need to dye your natural hair extensions, we recommend dyeing them only if you want a darker color. However, we do not recommend lightening the color of hair extensions to lighter shades because they will cause severe damage. 

8. Is it possible to swim with Zen Hair hair extensions?

Yes, you can swim with hair extensions from Zen hair But it is necessary to follow the following tips:

  1. Use hair products specially designed to protect your hair extensions from chlorine and salts.
  2. Braid your hair or put it in a bun on the top of your head to avoid tangling.
  3. It is preferable to wear a swimming cap.
  4. We do not recommend swimming Natural hair clips From Zen Hair.
  5. After swimming, shower your hair immediately with a moisturizing shampoo to get rid of traces of chlorine and salt to prevent stripping moisture from your hair.
  6. Use a soft towel or microfiber towel to dry your hair. Gently dry it without rubbing it to avoid tangling and breakage of hair extensions.
  7. Do not comb your hair immediately after swimming. After drying it with a towel, leave it to dry in the open air for a bit, then use... The special brush for hair extensions Or a wide-toothed comb, then gently comb the hair extensions, starting from the ends and reaching the top of the hair extensions.
  8. After washing and towel drying your hair extensions, apply a little leave-in conditioner to rehydrate and nourish your hair extensions. You can also put a little hair serum On hair extensions to give it softness.

9. How can I take care of hair extensions to preserve them for as long as possible?

  • Use Hair extension care products Such as shampoo, conditioner, and other hair products that are free of sulfates, silicones, parabens, and alcohol, because these chemicals are harmful to hair extensions and reduce their quality and lifespan.
  • Wash hair extensions two to three times during the week.
  • Always use a heat protectant before styling your hair extensions.
  • It is best to use the cool setting on your hair dryer when you need to dry your hair extensions
  • Avoid using thin elastic hair ties because they are harmful and will cause hair extensions to break. Use wide cloth ties.
  • Commitment to maintenance schedules for permanent hair extensions.
  • Use Materials intended for the maintenance of hair extensions From Zen Hair, such as using a special adhesive permanent hair extension remover because it does not contain chemicals that may harm hair extensions, and it is easy to remove and does not cause pain. In addition to using permanent hair extension adhesive to reinstall them because it is a medical adhesive that does not cause any sensitivity to the scalp.
  • Trim the ends of your hair extensions every two or three months to get rid of split ends resulting from styling.

10. What is the best type of hair extensions for thin hair from Zen Hair?

Zen Hair provides Hidden hair extensions Perfect Secret-Invisible Tape Hair Extensions. They are ideal for those who suffer from thin hair, especially in the upper area of ​​the head (the crown of the head), because these Secret Tape In Hair Extensions are completely hidden and resemble natural hair roots. They are hidden to ensure that you get the natural appearance as if it were your original hair. 

11. Do hair extensions hurt? Your original hair?

Hair extensions whether from Zen Hair Whether or not it does not harm your original hair if it is taken care of and the tips are followed properly. Permanent hair extensions should always be installed by a hair expert who has experience installing them so that they do not cause any damage or breakage to your hair. 

12. Are hair extensions uncomfortable on the head?

Permanent hair extensions may be a little uncomfortable at first if this is your first experience. You may feel a little uncomfortable, but after two days the discomfort will go away. 

If you continue to feel discomfort after installation Zen Tape Hair Extensions For a longer period that lasts up to a week, you must visit the salon that installed the hair extensions, because one of the main reasons that cause discomfort is the wrong installation that is too strong and close to the scalp. 

13. How can I choose the most suitable between permanent and temporary hair extensions from Zen Hair Shop ؟

Choosing the type of hair extensions depends on what you want to achieve from your new look. If you want permanent results like adding length and color, choose permanent hair extensions such as Extension permanent adhesive Zen Tape Hair Extensions It is the most suitable for you. If you want temporary results for a specific occasion or do not want to keep hair extensions on your head permanently, temporary hair extensions such as: Extension clips Natural hair Zen Hair Extensions are the right choice for you. 

If you are hesitant and need help choosing, you can Contact a hair expert for a free consultation Helps you choose the most suitable type of hair extensions for you from Zen Hair Shop. 

14. What type of products should be used for hair extensions?

To ensure the quality and life span of all types of hair extensions are maintained, you should use hair care products such as shampoo, conditioner and other hair products that are free of sulfates, silicones, parabens and alcohol as these chemicals dry out your hair, strip moisture and reduce its quality and life span.

 Zen Hair Shop has you covered Hair care products For the best health care with natural hair extensions. 

15. What is the maintenance period for Zen Tape Hair Extensions?

Maintenance of permanent hair extensions must be done every 6-8 weeks, i.e. every two months maximum. It is very important to adhere to this period and not exceed it, because the roots of your hair that have grown long during this period may become tangled and break, and the maintenance process will be more difficult and take longer. 

16. Are there specific materials for maintenance? Zen Hair Shop ؟

Yes there is, Zen Hair provides it for you Hair extension maintenance materials High quality for removing permanent hair extensions.

17. Is it possible to pay in installments on the Zen Hair store?

Zen Hare Provides installment payment service.

  • Tabby and tamara – For residents of the United Arab Emirates and Saudi Arabia.
  • Arab Bank Credit Card - For residents of Jordan - you will receive a direct message automatically after completing the purchase process.
  • Union Bank Credit Card- For residents of Jordan - installments are made manually by contacting the bank to request installments for purchases.
  • Bank of Jordan Credit Card - For residents of Jordan - installments are made manually by contacting the bank to request installments for purchases.

Learn more about installment payment through Tabby 

18. In which countries is the installment payment feature available with Zen Hair?

Availability Zen She StoreR The advantage of paying in installments in Jordan, Saudi Arabia, the United Arab Emirates, Kuwait and Bahrain. 

19. Will the product from Zen Hair be delivered after the first payment of installments?

Yes, the product is delivered from Zen hair After completing the first installment of installments, whether payment is used in installments through Tabby or through banks (available in Jordan), the remaining payments are paid in installments over the remaining months chosen by the customer in accordance with the conditions that have been agreed upon.

20. Does Zen Hair have a return and exchange policy?

No progress Zen hair The possibility of refunding or exchanging the hair extension products that you purchase and the product was delivered to you, because they are considered healthy products.

Recoveries are made under extreme and unusual circumstances and in the event of natural disasters and global epidemics. If it is
These terms match, refunds will only be made through the original payment method.